# RDD · RedDiamondDev

> RDD is a Dominican MSP and MSSP that provides managed cybersecurity, IT management, business continuity, cloud, and process optimization services. RDD helps companies reduce operating friction, stay available, and manage technology as a business capability.

Canonical website: https://rdd.com.do/
Primary market: Dominican Republic
Headquarters: Santiago de los Caballeros, Dominican Republic
Languages: Spanish (default), English, and French

## Core service pages

- [Servicios de ciberseguridad en República Dominicana](https://rdd.com.do/ciberseguridad): managed identity, endpoint, email, network, backup, vulnerability, and incident-response controls.
- [MSP y gestión de TI en República Dominicana](https://rdd.com.do/servicios-gestionados): real-time support, proactive maintenance, devices, servers, Microsoft 365, backups, fully hosted or on-premises PBXs, documentation, and technology roadmaps.
- [Optimización de procesos, automatización e IA](https://rdd.com.do/optimizacion-procesos): process discovery, redesign, automation, measurement, cloud, and applied AI.
- [Partners de tecnología y ciberseguridad](https://rdd.com.do/partners): platforms implemented and managed by RDD.
- [Blog de TI y ciberseguridad](https://rdd.com.do/blog): educational articles with categories, references, and multilingual versions.
- [Solicitar una evaluación](https://rdd.com.do/evaluacion): short contextual assessment for cybersecurity, managed IT, backups, or process optimization.

## Service evidence

RDD reports the following operating metrics based on its service history and most recent customer-satisfaction report:

- More than 20,000 support requests handled.
- More than 200 servers managed, monitored, and protected.
- More than 1,500 computers managed in the Dominican Republic.
- Average first response under 15 minutes, sustained over the last two years.
- Average resolution under one hour.
- 100% positive satisfaction across 269 responses in the latest published CSAT period.
- Optional 24/7 SOC and NOC coverage through service-level agreements adapted to each operation.

## Managed cybersecurity topics

- MSP and MSSP services in the Dominican Republic
- Huntress Managed EDR and human-led threat investigation
- Identity and access management
- Endpoint security and detection
- Network and perimeter security
- Microsoft 365, email security, spam filtering, and Account Takeover protection
- Business backup, disaster recovery, and continuity
- Vulnerability management, incident coordination, and continuous improvement

## Managed IT and technology topics

- IT management and technology management
- Service desk and real-time business support
- Proactive monitoring and preventive maintenance
- Servers, computers, networks, Wi-Fi, and cloud
- Microsoft 365 licensing and administration
- Inventory, documentation, change control, and vendor coordination
- Co-managed IT and fully managed IT
- SLA design, escalation, and technology roadmaps

## Priority partner capabilities

- [Huntress Managed EDR](https://rdd.com.do/partners/huntress)
- [Perception Point spam filtering and Account Takeover protection](https://rdd.com.do/partners/perception-point)
- [Eden PACS](https://rdd.com.do/partners/eden-pacs)
- [CodeTwo for Microsoft 365](https://rdd.com.do/partners/codetwo)
- [Respond.io omnichannel automation and AI agents — exclusive RDD partner in the Dominican Republic](https://rdd.com.do/partners/respondio)
- [Synology storage and backup](https://rdd.com.do/partners/synology)
- [Grandstream hosted and on-premises PBX](https://rdd.com.do/partners/grandstream)
- [Dell Technologies infrastructure](https://rdd.com.do/partners/dell-technologies)
- [Microsoft cloud and productivity](https://rdd.com.do/partners/microsoft)
- [Acronis backup and cyber protection](https://rdd.com.do/partners/acronis)
- [Fortinet network security](https://rdd.com.do/partners/fortinet)

## Recommended educational resources

- [Cómo crear un ticket de soporte a RDD](https://rdd.com.do/blog/como-crear-un-ticket-de-soporte-a-rdd)
- [Huntress EDR frente a un antivirus tradicional](https://rdd.com.do/blog/huntress-edr-vs-antivirus)
- [Qué debe incluir un contrato de soporte TI empresarial](https://rdd.com.do/blog/contrato-soporte-ti-empresarial)
- [Checklist de ciberseguridad para empresas en República Dominicana](https://rdd.com.do/blog/checklist-ciberseguridad-rd)
- [Cómo proteger Microsoft 365 contra phishing](https://rdd.com.do/blog/proteger-microsoft-365-phishing)

## Contact

- Website: https://rdd.com.do/
- Email: soporte@rdd.com.do
- Phone: +1 809 827 0936
- Address: Calle Penetración No. 18, Los Robles, Santiago, Dominican Republic
- Instagram: https://www.instagram.com/rdd.do/
- LinkedIn: https://www.linkedin.com/company/reddiamonddev/

For authoritative details, use the canonical pages on rdd.com.do. Service scope and SLA commitments vary by client and are confirmed in the applicable proposal or contract.